MAINTENANCE & SERVICINGYou could say the ‘support’ that SecureWais provide starts with our initial consultation or inspection… and then continues throughout any client relationship.
SecureWais are one of only a handful of specialist electronic security system integrators who have their own, in-house, IT division.
We do not outsource any IT functions, and offer world-class system support – ensuring any problems are resolved promptly.
To optimise integrated security systems, we have developed our own systems, protocols and programs.
We offer annual service level agreements for the maintenance of the computer and IT side of a client’s security installation.
Call-outs & Inspections
SecureWais have dedicated teams, available to deal with call-outs, 365 days a year and 24 hours a day.
We always look to provide a rapid response – focused on both identifying and resolving the problem.
Within the City of London and the West End, we respond to call-outs within 4 hours.
We perform both pre- and post installation inspections and issue independent reports on design, specification, installation and quality of workmanship – helping clients to achieve independent verification.
Accreditation and Warranties
All SecureWais engineers are experienced and accredited to work on the systems we install and maintain. We run a well-developed programme of continued Professional Development.
All our installations carry a 12-month warranty on parts and labour.
We offer a comprehensive service level agreement to our clients which lists the equipment schedule and also the type and frequency of preventative maintenance works recommended by the manufacturers.
Also, we offer annual maintenance contracts for existing systems which we are requested to take over.
12 MONTH WARRANTY
on parts and labour with all NEW installations.
We offer a round-the-clock provision of the very highest level of security expertise and support.
We have a dedicated team available 24 hours a day, 365 days per year!